About the Shinkansen smartEX App Tokaido Sanyo Kyushu Shinkansen’s official online reservation app
The EX app allows you to:
Easily reserve seats on the Shinkansen with the app.
Early booking discounts
Seats on the Shinkansen can be reserved up to a year in advance.
Before boarding the train, you are allowed to make as many adjustments as you require.
Make reservations for hotel rooms and a set of Shinkansen seats!
Make reservations for lodging, activities, and rental cars!
From the seat map, pick any seat (*reserved seats only).
Details on the services offered by trains and stations
You can use fingerprint authentication to log in quickly.
(just for models that are compatible.)
Key characteristics
- Registration for membership
Purchase a ticket or reserve a seat (simple free seat reservation, train name designation, time designation)
Verify the reservation
Modify and reimburse the reservation (by lowering the number of attendees)
Show the receipt and purchase history.
Verify and update member data
Show the QR code for the boarding ticket.
Assign or register an IC card for the purpose of boarding.
Information about service status (Link)
▼ Notes
To use this app, you must first register as a member. Personal details including the member’s name, birthdate, and a valid credit card are needed for registration.
The credit card linked to the account will be used to pay for the reservation or ticket purchase.
To travel without a ticket when using public transportation, you must register or designate your IC card (*).
(*) Hayakaken, nimoca, SUGOCA, TOICA, PiTaPa, ICOCA, Suica, manaca, PASMO, and Kitaca
To pick up tickets from ticket vending machines, etc., at Tokaido Sanyo Kyushu Shinkansen key stations, including Tokyo, Kyoto, and Shin-Osaka, you must have the pickup code.
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